At this time, sugar-free is not available. Sugar actually plays two important roles in the production of ICEE. First, it helps make ICEE taste great. Second, it acts as a “freezing control.” Without the exact amount of sugar, ICEE would freeze up and would not properly dispense from the machine into your cup. Research is being conducted to make a sugar free ICEE, but so far, no sugar substitutes have been found that carry the same freezing properties as real sugar.

Most ICEE flavors are caffeine free, but some do contain caffeine. Please check the products page of our website for nutritional facts.

Yes.  ICEE products are Kosher certified.

The number of calories in ICEE varies by flavor. Please check the products page of our website for nutritional facts.

Yes! All ICEE products are made free from wheat and other sources of gluten.

No! ICEE is completely free from peanuts and peanut oils.

The ICEE machine is really a complex Frozen Beverage “manufacturing plant”. Specially formulated ICEE flavor concentrate is mixed automatically in the exact amounts with water and CO2 gas. Then it is all frozen under pressure creating the original world famous frozen carbonated beverage in a soft, frozen “fluffy” texture.

Yes-Canada, Mexico, China and the Middle East.

The most common reason is because a particular ICEE flavor is going through what we call a “DEFROST CYCLE”. This is a necessary part of the process where the frozen ICEE is melted and then re-frozen so it will maintain its smooth, soft frozen texture. The “defrost cycle” only takes about 15 to 20 minutes and can happen 1 or 2 times a day. However, when one flavor is Defrosting, the other flavor(s) can be served.

A second reason the red light may come on is to alert the Store Manager that the ICEE machine is “out of syrup” and replenishment is required.

ICEE makes over 30 flavors! We wish we could bring them all to every store; however, the flavors are determined by the retailer. You can check our store locator to find our products near you.

Please let your store manager know which flavors you’d like to see them carry and hopefully they will order your favorite flavor. Sometimes all it takes is a request from an ICEE fan like you!

The best way to get cool ICEE stuff is to collect ICEE Points. They are on the side of our cups and can be collected for ICEE STUFF. Under the ICEE POINTS section of our website, you’ll find the items that are available, how many points they’re worth and an order form with instructions on how to redeem them.

We are flattered you would like to include ICEE at your event! Unfortunately, ICEE does not rent or sell ICEE equipment for home use due to electrical and CO2 requirements. The ICEE Bear is unavailable as well due to legal restrictions, but look for him at your favorite retailer.

Our ICEE fans have given us so much help and support over the years, it inspires us to help support several charitable organizations. Our parent company, J&J Snack Foods supports a variety of charities on behalf of The ICEE Company.

You can contact 800-423-3872 and a Customer Service Representative will take your request and pass it on to your local ICEE service center.

Your interest in ICEE is very important to us and we typically respond to sale inquiries within 3 to 5 business days.